CRM Online – Fieldmagic

CRM Online has been recognized for CRM Innovation in the World Business Awards 2017 for the research and development of Fieldmagic. The World Business Award for CRM Innovation [CRM] recognizes products and services that provide innovative solutions for new and existing market needs in the field of customer relationship management.

Fieldmagic is the first Australian developed end-to-end Field Services software solution for field services organisations that incorporates a full CRM + field services platform. The solution combines a market leading CRM platform with a complete field service solution, and aims to eliminate paper- based processes and reduce overheads, placing a strong focus on improving operational efficiency and customer service.

The platform includes a quoting engine designed specifically for field services, a job scheduling calendar to more effectively manage technician workloads, an easy to use offline mobile application with GPS tracking, time and materials tracking capabilities, electronic signing, and integration with major Australian accounting systems. More importantly, Fieldmagic also includes an industry first ‘configurable checklist builder’ for industries where job cards are required to be completed on the job. The checklist builder allows orgainsations to move away from paper-based job cards and checklists, providing a more secure electronic means of recording job and maintenance outcomes in the field and reporting this to customers with a faster turn around time.

Fieldmagic is built on the leading SugarCRM Enterprise Platform. This means customers can leverage a full suite of customer management tools for Sales, Service and Marketing, with lots of configurability options to tailor the system to the needs of each customer to support their workflows. SugarCRM is also a highly integrate-able CRM, which means it’s possible to integrate with other systems to provide a more single view of information, as well as take advantage of available apps in the app ecosystem to further extend the capabilities of the system.

Although Fieldmagic was originally developed specifically with the Fire Services Industry in mind, the core platform has also aligned well to support a range of field services industries. In fact, Fieldmagic has found its place in a wide range of industries, including: IT & Mobile Support; Mining & Oil and Gas (maintenance of assets); Electrical Contractors; Maintenance; HVAC / Air Conditioning; and Security Industries.

For more information on Fieldmagic go to www.fieldmagic.co

Organizational participation includes private companies, publicly listed companies, multinational subsidiaries, not-for-profit organizations, non-government organizations, educational institutions, franchise systems, partnerships, government departments, government agencies, local government and statutory bodies.

Entries are assessed utilizing a robust and dynamic framework to ensure that the assessment process is pertinent and objective. The World Business Awards Framework (WBA Framework) is utilized as a structured model of assessment that enables the participating organizations to be benchmarked against world class performance standards. The WBA Framework consists of specialized assessment modules pertaining to the evaluation criteria for each of the award categories. The criteria and sub-criteria provide a robust set of requirements that are used as the methodology for benchmarking and learning among the participating organisations.

The program engages with organizations worldwide to benchmark the full spectrum of their human resource management practices. The program provides a notable opportunity for leading employers to be acknowledged and recognised for their achievements both nationally and internationally. The World Business Awards seeks to engage with the world’s business, innovation and technology leaders through a global recognition and knowledge building initiative that is underpinned by the program’s established framework.

The recipients are acknowledged for their achievements and identified as the elite of their industry earning a place amongst a distinguished group by having their achievements being recognized on a prominent and far-reaching scale. Organizations that participate are provided with the unique opportunity to benchmark themselves against the top performers globally. The process culminates in the recognition of leading employers which maximize the full potential of their workforce through practices that demonstrate effective employee recruitment, engagement and retention being acknowledged for their achievements both nationally and internationally. The program provides the ultimate platform for building knowledge, increasing brand awareness, equity, loyalty and retention through increased exposure, recognition and prestige. This establishes a valuable resource that can be used extensively to create opportunities for publicity, positive organisational profiling and heightened employer brand awareness within the respective industries both nationally and internationally.

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2018-05-29T12:22:57+00:002017, Uncategorized|